Terms and conditions of sale

Our website, found under the URLs (https://portlandclothing.co.uk) is operated by The University of Nottingham Students’ Union and UNU Services Ltd (collectively identified as “The Union”) and registered to Portland Building, University Park, Nottingham NG7 2RD. All references to “we”, “us” and “our” shall be deemed to be references to The Union and references to “you” and “your” shall be deemed to be references to persons placing an order via this website or in our stores.

The following terms and conditions apply to all purchases made in person or online for services and products sold by The Union. By placing an order with us you agree to have read, understood and accepted to these terms and conditions. Please note, as these may be subject to change at any time without notice, it is your responsibility to check this page prior to any use or purchase. If you have any queries regarding our terms and conditions, please contact us before use or order placement.

Offers & Discounts

  • Discounts are valid when shopping online, by phone and in all stores excluding concessions & outlets subject to availability and participation. Discounts cannot be used in conjunction with any other offer and cannot be applied retrospectively.
  • Multi buys cannot be used in conjunction with any other offer.

Ordering

  • When placing an order, you agree that all details you provide via our websites or in store for the purpose of purchasing goods are accurate and complete in all respects.
  • Your contract for purchases made through our websites or in store is with The Union and you confirm that all goods ordered by you are for your own private and domestic use only and are not for resale.
  • All orders are subject to product availability and acceptance by The Union.
  • The price and availability of goods are subject to change without notice.
  • Promotional offers, vouchers and codes may not be used on sale products, or in conjunction with any other offer, unless otherwise stated. All offers are subject to availability and may be withdrawn at any time without notice.
  • By placing an order via this website or instore, you are making an offer to The Union to purchase the goods detailed in your order upon the terms described, at which point your payment card will be charged, invoice for payment generated or cash exchanged.
  • You certify that the payment method you are using is your own and that there are sufficient funds in your account to cover payment of the product/s ordered.
  • Where an order is placed on account an invoice will be generated for payment within 30 working days of receipt.
  • If any product from your order is unavailable, we will contact you by email, then attempt to fulfil your order from store and confirm details of any cancellation made where fulfilment has not been possible.
  • We are unable to make amendments to an order after the point of dispatch. Should you wish to make any changes prior to dispatch, please contact us via email on portlandclothing@nottingham.ac.uk or via telephone on 0115 74 86776.
  • It is a crime to use a false name or a known invalid debit/credit card to order. Anyone caught wilfully entering an erroneous or fictitious order will have their details passed onto the Police.

The Union reserves the right to terminate our agreement with you and to suspend or terminate your access to the site immediately and without notice to you if:

  • You fail to make payment to us when due.
  • You breach any of our terms and conditions.
  • If requested by us to do so, you fail to provide within a reasonable time frame, sufficient information to enable us to determine the accuracy and validity of any information supplied by you, or your identity.
  • We suspect you have engaged, or are about to engage, or have way of being involved in fraudulent or illegal activity on the Union’s websites.

Delivery Information

We currently delivery to the UK only. All items are posted via Royal Mail and delivery costs are stated at the point of checkout and may be subject to change from time to time. In most cases deliveries should be received within 2-3 working days, but out of term our team will be working reduced hours and typically items will be dispatched within 7 working days.

Alternatively, we offer a ‘click & collect’ service, where by you can pick up your order from the Portland Clothing Co. free of charge. ‘Click & collect’ orders, subject to product availability, will be available to pick up on the next working day from point of ordering.

‘Next working day’ is defined as Monday to Friday, excluding Bank Holidays and Union or University Closure periods.

Conformity of Goods

Every care is taken to ensure that the description, specification and pricing of all products shown on our website and in our catalogues is correct. The product information and specification provided is not binding, but is carefully considered and intended to give a general description of each product.

While the colour reproduction of each product is a close representation, we cannot accept any responsibility for any variation in colour caused by the differences in browser software.

The Union will act immediately to correct any error identified and are under no legal obligation to honour a price displayed in error.

Payment

The Union accepts most major credit cards including MasterCard, Visa, Visa Debit, Delta, Maestro and Solo. We do not accept American Express. We also accept payment via Cash and on account with certain clients. All prices displayed are inclusive of UK sales tax (VAT) at the current rate.

Delivery

All delivery time-frames stated are estimated and may be subject to change. Please note, for International deliveries, local import duties and charges may apply.

 

Refunds and Returns

Returns will be accepted within 28 days of receipt of the order. Returning any item within 28 days will also be taken as notice of cancellation of a customer’s order (or part of the customer’s order).

The contract in respect of sale of goods between Union and the customer requires that the customer return the goods to the Union on cancellation. This does not affect the customer’s statutory rights. Any returned items must be in an unworn and original condition and where possible in their original packaging with all tags attached.

If a customer returns goods on which they have received a discount or offer and that offer has now expired, the exchange for goods will only be made up to the value of the original purchase.

Due to the nature of personalised goods the Union will not accept returns for any personalised product other than those which are damaged or faulty. A full description of the damage and fault must be provided with the return upon which The Union will inspect the damage and/or fault before making a decision on whether to accept the return. The Union will closely inspect all personalised merchandise for damage and faults before they leave the premises; all products are dispatched in appropriate packaging to avoid damage during postage.

All correspondence and returns for clothing and merchandise should be sent via email to portlandclothing@nottingham.ac.uk or by post to Portland Clothing Co, Portland Building, University Park, Nottingham NG7 2RD. Customers should quote order numbers on all correspondence. Customers should request a proof of postage certificate when returning goods to ensure all items returned are covered by the postage service’s insurance policies.

On receipt of the goods and acceptance of the validity of a return The Union will provide a full refund of the amount paid or an exchange if required. Refunds will be made to the card that the original purchase was made on, to the account’s listed bank details where orders were made on account or by cash in store only where the original payment method was cash.

Privacy

When purchasing products and services from The Union the personal information you share shall be processed in accordance with our Data Protection and Information Security Policy found at https://www.su.nottingham.ac.uk/privacy/

Liability

We reserve the right to change information, prices, specifications and descriptions of listed goods, products and services. We may modify these Conditions at any time by posting the Conditions on our website.

The Union does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its members, agents, directors or employees or for any fraudulent misrepresentation.

To the fullest extent permitted by law and save as provided above, neither The Union nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of The Union co or any of its members, agents, directors, employees or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.

The limitations of liability in these conditions shall apply equally for the benefit of The Union and any other associated company of The Union as if references to The Union included references to each such associated company.

While The Union uses reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and The Union will not be responsible for any errors or omissions or for the results arising from the use of such information.

While The Union takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.

Further, The Union will not be responsible nor liable for your use of any other websites which you may access via links within this website. The Union does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with The Union.

The entire liability of The Union under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.

The Union will not be liable to you or be deemed to be in breach of these terms and conditions or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.

The Union may assign or transfer any of its rights or sub-contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub-contract any of your obligations under these terms and conditions except with the specific permission in writing of The Union

No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.

Governance

These Terms and Conditions and your use of our website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights.

This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.

Our Details

The University of Nottingham Students’ Union and UNU Services Ltd registered address is:

Portland Building, University Park, Nottingham NG7 2RD

The University of Nottingham Students’ Union is a registered charity. Our registered charity No. is 1136986.

Company limited by guarantee No. 7229624.

UNU Services Ltd, the trading company of the University of Nottingham Students’ Union, is a Private limited company. Our Private limited company No. is 02223522. Our registered VAT No. is 170734807.